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Wizz Air modified seats given out to passengers in an outrageous way
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Several people have posted strange incidents on Facebook about travelling on various Wizz Air flights. Some people have been seated in seats other than the one they were originally booked for. Others have been assigned to the 36th row, even though there were only 35 rows on the plane.
Boarding pass: a torn piece of paper
In the Facebook group of Utazómajom, a Hungarian travel website, one passenger reported that after the gate opening of the Eindhoven flight was delayed, the crowd rushed to the gate at the same time. When the poster scanned her ticket (which was a random draw ticket for seat 19C), the display turned red and she was removed from the queue. The same thing happened to the next two passengers.
The person was moved to another row and handed a new “boarding pass”. This new boarding pass was actually a piece of paper that had 40C handwritten on it. This paper indicated that she would have to sit in the last seat next to the toilets. The other two passengers who were removed from the queue were also given their new seat numbers on a torn piece of paper.
Not the only unpleasant case
After the Eindhoven case, there were mass reports of similar incidents in the comment section.
One man bought tickets for row 38 for his entire family. However, when they checked in, the system moved them to row 40 without any indication. According to security regulations, they should not even have been allowed to sit in that place with 3 children.
Before take-off, the man and his one-year-old son were reseated. The airline did not even address his complaint, even though he had paid a considerable amount for the reserved seat tickets in advance. He said that he would have been satisfied with a refund, at least in Wizz points, but this did not happen.
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Hungary needs to beef up its small claims court system so that people can take companies and other entities like this to court cheaply and easily. I have plenty of experience doing this in the U.S. and England but here it is an absolute nightmare, allowing unscrupulous operators to get away with stiffing people.