New public transport Customer Service Points in the Liszt Ferenc Airport

Following the successful pilot operation, BKK’s new public transport customer service points have been opened at Budapest’s international airport. The new customer service points help arriving visitors with information and provide booklets on public transport.

BKK’s entire ticket and travelcard range are on sale allowing tourists arriving to Budapest to purchase 24-hour and 72-hour tickets at the airport or even other types of tickets, travelcards or passes. The customer service point already operates in its final layout at the arrival side of Terminal 2B, while its location will be finalised in the beginning of 2014 at Terminal 2A after the refurbishment of the arrival hall. Until that time a counter will temporarily serve the function of the customer service point at Terminal 2A. As part of the programmes of World Tourism Day, BKK provides English-language booklets at the international airport to assist arriving visitors with information on how to get around by public transport and also on special transport services. In addition to selling tickets, travelcards and passes, BKK attendants provide useful transport and touristic information from early morning to late evening from Monday to Sunday in both Hungarian and English.

The recently-opened customer service points are long overdue: up till now new visitors or Hungarian residents returning home had no way of buying public transport tickets and getting relevant travel information at the international airport. Budapest city management and BKK find it equally important for visitors to find their way around in the transport system easily and to buy their tickets conveniently when arriving at the airport. Later on we intend to install public transport ticket vending machines at the airport.