Hungarian passengers stranded in Barcelona due to extreme weather

Hungarian passengers who wanted to return to Hungary on Monday night were stranded in Barcelona. One passenger said Wizz Air had acted unfairly, while the airline said it had done everything it could.

Hungarian passengers stuck in Barcelona

Wizz Air passengers received a text message about the delay of the Monday night flight from Barcelona to Budapest during the day. The flight was eventually cancelled shortly after midnight, but according to an Index reader who wanted to travel home, the airline communicated this as if it was still just a delay, and the new schedule would see the flight departing on Tuesday afternoon.  Airport staff were unable to accommodate passengers in hotel rooms even at 1:30 AM, so the Hungarian passengers waited together for the arrangements to be made.

“The airport employee was arrogant and seemed to be out of control, as after three hours of waiting they could not even accommodate one passenger. Wizz Air was not represented locally. People asked whether or not they would get their checked baggage back, but again they received conflicting answers. Eventually, it emerged that the airport had already placed the checked baggage at the baggage claim points, which by then had been going around the deserted airport unattended for hours. Some were with children, many would have been at work the next day, including me,” wrote the Index reader.

The reader added: “Since Wizz Air had all passengers sign a declaration at check-in, we could have guessed that they were not being fair, because instead of telling them that the flight had not even taken off from Budapest, they kept on telling passengers all day and night that there would only be a delay.”