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Have you booked through this website? Booking.com in trouble, probe launched
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The Hungarian Competition Authority (GVH) has launched a competition supervision procedure against Booking.com B.V. According to the GVH, the Dutch-based market-leading accommodation booking platform may have provided misleading information regarding the fees of certain services and may have also misled consumers about the discounts offered through its Genius program, the authority informed MTI on Wednesday.
According to the official statement, some services on Booking.com are available at different prices depending on the device used, such as the mobile app or a desktop computer, even though the content of the service remains unchanged.
The GVH also suspects that the company engaged in deceptive commercial communication regarding the discounts available at various levels of the Genius program.
The authority stated that since 1 January 2022, these practices have likely misled Hungarian consumers, potentially prompting them to make transaction decisions they would not have otherwise made, and thereby incurring unnecessary additional costs.