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Another scandal on a Wizz Air flight: Hungarians in trouble – UPDATE
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A Hungarian couple was stranded abroad after their Wizz Air flight was cancelled. A reader of Index wrote to the editorial office with details of what happened.
On 17 December, a reader of Index travelled to Iceland for a four-day holiday with his partner. They left their two young children with their grandmother in Budapest. The reader started his letter to the news portal with this: “I have always read with great interest the articles about Wizz Air flight cancellations, delays, abandoned passengers. Until a few days ago, it seemed like something that could only happen to other people.”
Their luggage has disappeared
They had about 200 people on board, many with young children. Immediately after landing, they had problems as the plane was stranded on the runway for about an hour because the aircraft’s gate had to be cleared after the snowfall. After landing, they had to wait for their luggage and were not given any information for 3 to 3.5 hours before they were finally told that they would not be able to collect their bags until the next day.
“After I asked for the umpteenth time what was going to happen, they told us to go ahead and leave because they would only be able to release the bags in the morning. We were forced to book accommodation in Reykjavík, as our accommodation was about a 2-hour drive from the airport,” he wrote. But the best was yet to come.
“At 9M the next day, we arrived at the airport, where we were told that the plane had flown back to Budapest with our luggage. We called Wizz Air’s virtually non-existent customer service, where we were told that they had no idea where our luggage was or when we would receive it.” The reader and his partner then went to Reykjavík to buy “some equipment” to “even exist in minus 10 degrees”, and then set off for their accommodation outside the city.
Their return flight was cancelled
Two days later, on 20 December, they returned to Reykjavík airport, where they again encountered problems.
“When we left our accommodation to go to the airport, we received an e-mail that our flight had been cancelled, in fact the flight had not even taken off from Budapest. Wizz Air offered to rebook our flight on another flight for 24 December. We were in a panic, we had a 3 and 7- year-old child waiting for us at grandma’s house,” the reader wrote.
He then went on to say that they had tried in vain to find other flights, they could not find a ticket anywhere. They then called the local honorary Hungarian consul, who said that others had also asked him for help, but all he could tell them was that they could book a ticket to Vienna for 27 December to replace the cancelled flight.