Hungarian Wizz Air owes the most money to UK passengers

Hungarian market leader low-cost airline Wizz Air owes more than GBP 4 million to customers from the UK. Wizz Air blames slow court proceedings for unpaid refunds and expenses.

Hungarian low-cost airline Wizz Air owes more than GBP 4.5 million to UK passengers in country court judgments (CCJ) according to British consumer group Which?, the Guardian reports.

According to the group’s analysis, Wizz Air accounts for almost half of the owed total amount in the UK. Which? does not directly criticise the airline, but “weak regulations” and a “dysfunctional dispute resolution system” that does not help costumers to enforce their rights.

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A Wizz Air spokesperson told Guardian that the company already settled more than 400 court cases since December, saying that certain regulations are slowing down their work.

“Online registers do not provide us with the information required to settle a case. We must, therefore, write to individual courts to apply for information about each case when we are made aware of it, and then wait to receive that information. This all makes for a complicated and time-consuming process,” the spokesperson said.