Travel agency let down British tourists – unbooked flight tickets

Four British men’s holiday in Budapest turned into a nightmare when it was revealed that their travel agency Lastminute.com forgot to book their return flight tickets, even though they have already paid for them in advance.

The 26-year-old Jack Dixey and his friends Tim, Hanny and Taylor came to Budapest for a 3-day-long holiday. Their original plan was to return home to the UK Saturday morning. However, this could not be realized.

Their travel agency, Lastminute.com sent them an e-mail before their journey back home that their return flight had been changed  – the reservation was modified for 10 pm instead of the scheduled 11 am.

Dixey answered the email within 24 hours – in accordance with the travel agency’s request – that they had no problem with the new time. The men did not get more emails; they thought everything was all right with the reservation.